🔁 Refund & Return Policy

Effective Date: [Insert Date]
Company: ATGolfCarts.com
📍 187 Grahamstown Rd, Deal Party, Gqeberha, Eastern Cape, 6012
🌐 https://atgolfcarts.com

At ATGolfCarts.com, we want you to be completely satisfied with your golf cart purchase. That’s why we offer a clear, fair, and reasonable Refund and Return Policy that gives you peace of mind when shopping with us—whether you’re in South Africa or ordering internationally.

✅ Eligibility for Returns

You may request a return if:

  • The product arrives damaged or defective
  • You receive the wrong model or configuration
  • The product does not match the specifications or description provided
  • You notify us within 7 calendar days of receiving your order

To be eligible for a return:

  • The item must be unused, in its original condition, and with all original accessories, manuals, and documentation intact
  • You must provide a proof of purchase (invoice or order number)
  • The item must be returned in secure packaging to prevent transit damage

🚚 Return Process

  1. Contact Us
    Email returns@atgolfcarts.com or use our Contact Page with:
    • Order number
    • Reason for return
    • Photos (if applicable)
  2. Approval & Instructions
    Our team will respond within 2 business days with approval, further instructions, and return address confirmation.
  3. Ship the Item
    • Local returns: We can arrange courier pickup (fees may apply)
    • International returns: Customer arranges shipment unless otherwise agreed
  4. Inspection
    Once received, our team will inspect the product and notify you of the decision within 5–7 business days

💸 Refund Terms

If your return is approved:

  • Refunds will be processed using your original payment method
  • Allow 5–10 business days for funds to reflect, depending on your bank
  • Refunds cover the product price only unless the return is due to our error (then shipping is also refunded)

🔁 Exchanges

We gladly offer product exchanges if:

  • You received the wrong item
  • The cart arrived damaged and is eligible for replacement
  • You wish to upgrade or downgrade and the cart has not yet been used

Please note: exchanges are subject to product availability and may require adjusted pricing.

❌ Non-Returnable Items

Unfortunately, the following items are not eligible for return:

  • Customized or special-order golf carts
  • Units showing signs of wear, use, or modification
  • Items returned after 7 days without prior communication
  • Batteries, chargers, or accessories unless they are faulty upon arrival

📦 Damaged in Transit?

If your cart or accessory arrives visibly damaged:

  • Take clear photos of the packaging and product upon delivery
  • Notify us within 48 hours
  • We will assist you with a replacement or claim processing with the shipping provider

⚖️ Your Rights

Our refund and return policies are in full compliance with:

  • South African Consumer Protection Act (CPA)
  • POPIA and global e-commerce standards
  • Our internal Purchase Guarantee and Quality Commitment

🧾 Contact Us for Returns or Refund Queries

Need help with a return or refund? We’re here for you:

📧 returns@atgolfcarts.com
📞 Call or WhatsApp via Contact Page
📍 Visit us: 187 Grahamstown Rd, Deal Party, Gqeberha, EC, 6012

🛡️ Buy with Confidence

With over 40 years of trusted service, thousands of satisfied customers, and industry-leading guarantees, ATGolfCarts.com is proud to stand behind every product we sell. When you buy from us, you buy with complete confidence.

Social Chat is free, download and try it now here!